Active engagement

Stakeholder engagement

Key policies governing our stakeholder relationships

Our stakeholder relationships are built on open dialogue and mutual trust. This enables us to accommodate their needs when making strategic and operational decisions.

We determine our key stakeholders by assessing the impact that different groups have, or might have, on our performance, as well as the impact that the company has on their well-being. When building stakeholder relationships we are committed to transparency of information, consideration for the interests of all stakeholders, receiving feedback, active cooperation with them and observing ethical business conduct.

We have a comprehensive communications system in place for sharing information with our stakeholders. This helps ensure the completeness, timeliness, reliability and consistency of information, and its availability to all. In addition, we involve stakeholders in the process of improving the business processes such as improving working conditions for our employees, expanding the territory of our operations and developing the regions where we operate. In 2019, SUEK expanded its hotline for internal and external stakeholders, enabling individual employees and external partners to raise issues or propose ideas, regarding the following areas:

  • Personnel management and observance of the Code of Corporate Ethics
  • Industrial Health and Safety
  • Potential breaches of anti-corruption and anti-fraud policies
Main communication and feedback channels
  • Corporate website, mass media and social networks
  • Conferences and exhibitions
  • General Meeting of Shareholders
  • Corporate reporting
  • Meetings with banks and potential investors
  • Meetings with employees, customers, suppliers and contractors
  • Stakeholders opinion surveys
  • Customer claims resolution and accounting systems
  • Personal account on the company’s website and mobile application for heating customers
  • Centres for heating customers
  • Hotline for heat supply issues
  • Agreements with trade unions and collective arrangements
  • Hotline for compliance issues
  • Participation in Russian and international professional unions and organisations
  • Participation in committees, working groups, round tables and public hearings
  • Site visits for local community representatives to the company’s mining, washing and generating facilities